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Order Support - Microarray Solutions

Ordering Options

Order Online!

Registered customers from the United States and Canada can make credit card and PO number purchases directly online.

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Order by Phone, Fax, or Email

To obtain a quote or place an order for Affymetrix microarray products, please contact us through phone, fax, or e-mail.

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Contact Information

U.S.A. / Canada

Phone: +1-888-362-2447
Fax: +1-800-499-7309

CustomerService@affymetrix.com >


Phone: +44-(0)1628-552550
Fax: +44-(0)1628-552598

CustomerServicesEurope@affymetrix.com >


Phone: +81(0)-3-5730-8200
Fax: +81(0)-3-5730-3201

salesjapan@affymetrix.com >

Purchase Order

  • Your name, telephone number and fax number
  • Full invoicing and shipping addresses
  • Purchase order number (for tracking purposes)
  • Affymetrix part number
  • Quantity
  • Your pricing
  • In Europe, please include your VAT number
  • Any special requirements

Standard Order Terms

Our U.S./Canadian standard order terms are the following:

  • Freight & Handling are prepaid and added to the invoice
  • Payment terms are Net 30
  • Freight on Board (F.O.B.) Origin

Our European standard order terms are the following:

  • Delivered, duty paid excluding value added tax on imports
  • Payment terms are Net 30


Catalog Arrays

Delivery is quoted as on or before ten working days from the receipt of the purchase order.

Custom Arrays and Instruments

Contact Affymetrix Customer Service for delivery information.

Read about receiving and installing your Affymetrix Instrument System.

Review the instrument service and software maintenance agreements offered by Affymetrix.