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a. GeneChip Scanner 3000s that were shipped after September 15, 2003 with serial number 502xxxxx are enabled for high-resolution scanning.
b. GeneChip Scanner 3000s that were shipped prior to September 15, 2003 with serial number 501xxxxx that have had the GeneChip Scanner 3000 High-Resolution Update installed by an instrument service engineer are enabled for high-resolution scanning. A sticker is applied to the rear of the scanner to indicate that the upgrade has been performed.
c. Contact 888-DNA-CHIP or your local Affymetrix technical support to inquire about a scanner upgrade.
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