search help
Back Next Glossary All Topics
Microarray Suite Software (GeneChip® Analysis Suite)
FREQUENTLY ASKED QUESTIONS
I installed a copy of GeneChip® Analysis Suite 3.x, and my computer tells me that my software is not properly licensed. How do I fix this?
How do I get a new license for my Affymetrix software?
I have lost my registration card for my Affymetrix software, what do I do?
I cannot see gene descriptions when I analyze the .dat file in Microarray Suite 4.x. How do I fix this?
I can see the gene descriptions when I am logged on to the system with administrative rights, but I cannot see them when I am logged on as a normal user. How do I fix this?
What does a negative Average Difference value mean?
I cannot see the probe array type in the drop-down menu of the Experiment File Registration window. How do I fix this?
I cannot see the fluidics protocol in the drop-down menu of the Experiment File Registration window. How do I fix this?
I am attempting to scan a GeneChip® array on the GeneArray® Scanner, and I cannot see the experiment name in the drop-down list in the Scanner Dialog window. How do I fix this?
The 3' to 5' ratio for one internal control looks fine, but the ratio for another internal control is high. Is my sample okay?
After installing Microarray Suite/GeneChip® Analysis Suite, I am getting a message stating "Unable to load Microarray Suite component License Manager." Check that it is installed and registered correctly." How do I fix this?
Affymetrix Microarray Suite (MAS) is on the C: drive which is low on space. How can I create more room on the hard drive?
What are masks?
If I realign the grid, how do I create a new .cel file?
How do I add additional probe sets in the .rpt file?
There are too many files showing in the file window in Microarray Suite. What can I do?
Why does it seem like sometimes the signal value and the detection value for a given transcript are not in agreement? How can I have a signal log ratio greater than one but have a change call of NC?