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The two possible causes of this problem are:
- The default file location for the "Experiment Information" was not set to the correct folder containing the .exp file.
- The .exp file, if you are using the LIMS mode, did not pass the sample through the "Hybridization" module of the Workflow Monitor. In this case, open the Workflow Monitor in Microarray Suite, click the "Hybridization" tab, right-click on the select the experiment name, and select "Advance to Scan".
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