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Microarray Suite Software (GeneChip® Analysis Suite)
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I cannot see gene descriptions when I analyze the .dat file in Microarray Suite 4.x. How do I fix this?
First, verify that you are running the correct version of the Library Files (starting with November 2000), and that you are running Microarray Suite version 4.0.1 (required). If these versions are correct and you still encounter the problem, then there is, most likely, something wrong with the Microsoft Data Engine (SQL Manager). In the U.S., call 1-888-362-2447 (1-888-DNA-CHIP); in Europe, call +44 (0) 1628 552550. You may also contact us by e-mail at support@affymetrix.com.