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About Affymetrix


Services, Support, and Training

MyGeneChip™ Custom Array Services

Customize your world with the MyGeneChip™ Custom Array Services, the industry's most complete line of custom gene expression and genotyping arrays for plant, animal and microbial genomes. MyGeneChip Custom Arrays provide the highest-resolution data on a single array, tailored to your specific research needs. MyGeneChip Custom Arrays offer an expanded selection of custom solutions, including whole-transcript expression, exon analysis, ChIP-on-chip, transcript mapping, SNP discovery, 3' expression, resequencing, and whole-genome genotyping.

Choose your content from catalog GeneChip® expression arrays, from your own sequences or a combination of both. The Affymetrix chip design team has developed more than 800 custom designs resulting in hundreds of publications by working directly with customers, from concept through design completion, to ensure success at every step along the way. The chip design team is ready to help you with your custom array needs, whether it's a standard design or something more creative.

Scientific Services

Affymetrix Research Services Laboratory (ARSL)

Affymetrix Research Services Laboratory (ARSL) is an Affymetrix-owned and -operated, high-throughput genotyping facility that offers affordable and fast genotyping services for large-scale, microarray-based studies. With one of the largest Affymetrix genotyping capacities in the world, ARSL generates high-quality data and enables academic and research institutions to complete their large-scale genotyping studies quickly. Our short turnaround times allow our customers to conduct their data analysis rapidly, improving their time to publication and grant submission.

Service process
ARSL process
Service process


If you'd like to place an order with the Affymetrix Research Services Laboratory, please contact us via phone at 888-362-2447 or via email at Bioinformatics_Services@affymetrix.com.


ARSL Premier Services

The following ARSL services are currently available for the following platforms:

Part Number
*000740 *Axiom™ Genotyping Services
*000785 *Axiom™ Genomic Database Screening
*000798 OncoScan™ FFPE Express 2.0 Services
000593 Genome-Wide Human SNP Array 6.0 Genotyping Services

*New service offering

Service Contracts

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Affymetrix Support Agreements provide comprehensive post-warranty support to help you improve productivity, maximize the value of your investment, and optimize performance with professional consulting services.


Benefits of service contracts:

  • Flexible and configurable support solutions
  • Prioritized response based on your business demands
  • Optimum reliability via scheduled preventative system maintenance
  • Predictable operating cost
  • Optimum workstation performance and the latest software updates
  • Lower operating cost for arrays and reagents lost due to instrument failures
  • Discounted optional services and support products

We currently offer multiple levels of instrument support agreements based on your Affymetrix platform and support requirements. Optional services are available to expand or customize coverage of our standard support agreements to meet your specific needs.


Affymetrix University

Affymetrix University is a series of hands-on training courses designed to give researchers a head start in data analysis by emphasizing biological interpretation and final publication of analysis results.

  • Fast track to data analysis - Focused training courses that cover entire analytical pipeline, from experimental design to final biological interpretation, enabling faster time to publication
  • Hands-on training environment - Learn theoretical aspects of analysis and apply concepts to real-world data sets during practical exercises
  • Analysis software - Short-term licenses for commercial software used in the training are included for all participants to use post-session
  • Social networking event - Meet and interact with fellow attendees and course instructors

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