Affymetrix - WebTalk FAQs

Go to http://www.affymetrix.com/corporate/events/index.affx?event_type=web
Click on the title of the event you would like to attend
Click on link: “Register for this WebTalk”
Log in with your existing e-mail and password
If you are not registered on Affymetrix.com, click on “Register” and complete the form.
Once your registration has been accepted, you should receive a Thank You page.
You will receive specific instructions for participation at least 72 hours before the actual event

Q. Can I use Internet telephony to hear the WebTalk?

A. Yes, Internet Phone is an available option. (This is also known as Internet telephony or VOIP - Voice over IP.) To use Internet Phone, ensure that your computer has the following:

a. a supported sound card
b. sound driver
c. speakers or headphones

When you log in to the meeting, you will see Join Internet Phone Dialog Box. Click Yes to hear the presentation via VoIP.
Note: If you do not have all of the above or are not comfortable using Voice over IP, you should dial-in through a traditional conference call line. You will be provided with a dial-in number within your confirmation e-mail.

Q. How will I know how to log in the day of the meeting?

A. At least 72 hours before the meeting, you will receive a confirmation e-mail with dial-in instructions including passwords, links and phone numbers to guide you through the log in process.

We recommend you check your set-up at least 24 hours prior to the meeting to give you enough time to address any technical problems you may encounter.

To install for Windows, go to: http://affymetrix.webex.com/client/latest/atclient.exe

To install for Mac, go to: http://affymetrix.webex.com/client/latest/mac/webexinstaller.hqx?rnd=36002310

As long as you verify your set-up prior to the meeting, the actual log in process should not take longer than a few minutes.

Q. Sometimes images do not look clear and sharp. Why?

A. As an attendee, you may see degradation in the quality of some images as the WebEx compression algorithm automatically compensates for slow connections. This is particularly noticeable on slow connections in a Web Tour.

Q. Why do I sometimes see a yellow crosshatched grid showing in application sharing?

A. This is a shadow caused by a dialog or window appearing in front of the shared application on the Presenter's system. Once the presenter closes the dialog or window in front of the application, this will go away.

Q. What if I register for and then miss the WebTalk?

A. We will post a recorded copy of the presentation including audio within one week of every event. To view/hear past WebTalks go to: http://www.affymetrix.com/corporate/events/archive.affx. Remember, you will need speakers in order to hear the presentation.

Q. Who can I contact if I experience technical problems?

A. If you have problems/questions related to your set-up, you may contact WebEx technical support at (408) 435-7088

Q. Who can I contact if I do not receive an e-mail confirmation/participation instructions at least 72 hours before the event?

A. You may send an e-mail to webmaster@affymetrix.com. If you need to contact us the day of the event, note that we will not be able to respond immediately, due to the fact that we are in another location managing the WebTalk.