Ordering Information
Placing orders with Affymetrix is easy. Below are the payment terms and contact information you will need to place orders. If you need assistance when placing an order, please contact order assistance.
Order Online
Registered customers from the United States and Canada can make credit card and PO number purchases directly online.
Placing an order with Affymetrix is easy.
At this time, online shopping is only available to customers in the United States and Canada. We value your business and we apologize for any inconvenience that this may cause.
To place an order or check order status, please call 888-DNA-CHIP (888-362-2447, U.S.), +44 (0) 1628 552550 (Europe) or feel free to use our secure fax line: 800-499-7309 or 408-481-9442.
Order by Phone, Fax, or Email
To obtain a quote or place an order with Affymetrix directly, please contact us. Customers can use the following form to make credit card and PO number purchases by fax or email.
Purchase orders should include the following information:
- Your name, telephone number, and fax number
- Full invoicing and shipping addresses
- Purchase order number for tracking purposes
- Affymetrix® part number
- Quantity
- Your pricing
- In Europe, please provide your VAT number
- Any special requirements
Contact Us
Affymetrix products can be purchased directly from Affymetrix in the United States, Japan, and many European countries. For all other regions, please contact our distribution partners.
U.S.A. / Canada
Phone: 888-362-2447 (888-DNA-CHIP)
Fax: 800-499-7309 / 408-481-9442
customerservice@affymetrix.com >
Europe
Phone: +44 (0) 1628-552-550
Fax: +44 (0) 1628-552-598
customerserviceseurope@affymetrix.com >
Japan
Phone: 03-5730-8200
Fax: 03-5730-3201