Services, Support, and Training

Customize your world with the MyGeneChip™ Custom Array Services, the industry's most complete line of custom gene expression and genotyping arrays for plant, animal and microbial genomes. MyGeneChip Custom Arrays provide the highest-resolution data on a single array, tailored to your specific research needs. MyGeneChip Custom Arrays offer an expanded selection of custom solutions, including whole-transcript expression, exon analysis, ChIP-on-chip, transcript mapping, SNP discovery, 3' expression, resequencing, and whole-genome genotyping.

Choose your content from catalog GeneChip® expression arrays, from your own sequences or a combination of both. The Affymetrix chip design team has developed more than 800 custom designs resulting in hundreds of publications by working directly with customers, from concept through design completion, to ensure success at every step along the way. The chip design team is ready to help you with your custom array needs, whether it's a standard design or something more creative.

Affymetrix Research Services Laboratory (ARSL) is an Affymetrix-owned and -operated, high-throughput genotyping facility that offers affordable and fast genotyping services for large-scale, microarray-based studies. With one of the largest Affymetrix genotyping capacities in the world, ARSL generates high-quality data and enables academic and research institutions to complete their large-scale genotyping studies quickly. Our short turnaround times allow our customers to conduct their data analysis rapidly, improving their time to publication and grant submission.

ARSL process

If you'd like to place an order with the Affymetrix Research Services Laboratory, please contact us via phone at 888-DNA-CHIP (888-362-2447) or via email at Bioinformatics_Services@affymetrix.com.

ARSL Premier Services

The following ARSL services are currently available for the following platforms:

*New service offering

Affymetrix offers many levels of instrument service contracts, which keep your instrumentation in repair and operating control software up to date. Our contracts are more than just an insurance policy against breakdown-they will improve productivity and help to protect your valuable samples.

We currently offer two levels of instrument service contracts:

The Affymetrix® Assurance Contract is our standard contract, providing the familiar level of service that our customers have come to expect. The Assurance Contract offers unlimited on-site response for all emergency repairs, replacement parts, and instrument control software revisions, and one scheduled preventative maintenance visit during the term of the agreement.

The Affymetrix® Elite Instrument Service Agreement provides the most comprehensive service and support plan available from Affymetrix. The Elite Agreement includes priority response, unlimited emergency on-site repair visits, two scheduled preventative maintenance visits, limited training visits, and one relocation reinstallation—all in one comprehensive service package. The Elite Agreement is the instrument service contract to purchase if you have a Dx or IVD-validated Affymetrix instrument system.

Affymetrix University

Affymetrix University is a series of hands-on training courses designed to give researchers a head start in data analysis by emphasizing biological interpretation and final publication of analysis results.

• Fast track to data analysis - Focused training courses that cover entire analytical pipeline, from experimental design to final biological interpretation, enabling faster time to publication
• Hands-on training environment - Learn theoretical aspects of analysis and apply concepts to real-world data sets during practical exercises
• Analysis software - Short-term licenses for commercial software used in the training are included for all participants to use post-session
• Social networking event - Meet and interact with fellow attendees and course instructors